My apartment complex has what they consider to be a nifty feature. If you call the leasing office, and they’re not there, or the phones are busy, then you automatically get redirected instantly to the nationwide office.
Now, for a lot things, service emergencies, etc., this can be really useful. However, when you get a message on your voicemail like:
Derek, this is $NAME at the leasing office. Can you please give us a call back at $NUMBER? Thanks.
… then it’s completely ass-useless. You call the number, you get some operator in Illinois who has no idea what Sue wanted, but promises to have her call you back. When you tell her that she can’t because you’re in a conference session, she tells you to try back later. Except, of course, that later, I still have no guarantee it won’t ring through to Illinois.
I’d rather get a busy signal, which doesn’t cost me air-time minutes, than get routed through to a person who is useless to me. Guaranteed, every time, no “if”s, “and”s, or “but”s. But, of course, there’s no option for “calling a number which will never forward through to the call-center on busy”.