*ring*
DB: Hello?
Service Guy: Hi, this is "Bob" (name changed) from Begnal Motors Service Department calling about your '02 Jeep Liberty?
DB: uh-huh.
SG: It's done, ready to pick up.
DB: Ah, so they found the electrical problem.
SG: No, they weren't able to find it.
DB: Then how is it "Done"?
SG: The tech wasn't able to reproduce the problem.
DB: How could not reproduce the problem? About one in three times I drive it at night, I have that problem? (background: if I turn on my headlights, the dash lights dim, that's normal, but if I hit bumps in the road, or use my directionals, quite often, they will jump back to full brightness, so there's a short somewhere)
SG: I don't know, perhaps you could come in and take a drive with one of our techs.
DB: Well I can't just take a day off to go gallavanting with your techs to find a problem.
SG: Well, they can't reproduce the problem.
DB: And you won't just take me at my word that the problem is obviously somewhere in the blinker stem since I can be riding perfectly smooth road, and do a lane-change and have the motion of the blinker-stem cause the flicker?
SG: No, sir.
DB: And, since I'm at 35.2K on the Jeep right now, what happens when this problem reoccurs at 36.5K, past the warranty point, is it still covered?
SG: Unless you can demonstrate the problem prior to 36K, no sir.
DB: Well, I guess it's time for me to find a new place to take my Jeep to have its work done. I'll be in later today to pick it up and to take it somewhere else.
SG: Very good, sir. click
Fucktards.
Ahh... Yeah.
American cars. :-)
Quality is job... uh... what's that number?
They make... cars... in America? This sounds intriguing, tell me more.
Trust me... this Jeep is an albatross around my neck hung here by the gods of marriage and divorce, and as soon as possible, I'll be rid of it, probably replacing it with something Japanese or German.
I would probably never by a jeep. A Liberty for sure...I personally think they're ugly, but no match for the ugliness of a Pontiac Aztek. Now them are UUUUGHLY, but I think they're slowly getting better as the years progress.
As for Quality being Job 1, that is correct. It's all about the American cars. It's not that they're low quality when things fail, it's that they're the pioneers of certain technologies, and many times the imports take those and just improve upon them. However, the only domestic cars I would really buy are Ford's (I say domestic because many Ford's are built/assembled in Canada at some point, and then other companies such as Mazda and Jaguar are made in countries like Japan and Germany, etc.) Some are Ford imports (I'm REALLY looking at a Mazda 6s). Such a nice car. I have looked at others, and would consider Honda/Acura though. That's about the onluy import non-performance sports car (as in not BMW, Mercedes, etc) that I would buy. Just me though.
Wow, I was always under the impression that a commercial company could do better business not acting like asshats. I might be wrong though.
I'm pretty sure that the cost for keeping an existing customer is considerably lower than getting a new customer in terms of marketting cost and what not. IE: being polite on the phone.
Try calling the Customer Service toll-free number and see if you can get a better service dealer that way. From working at a GM customer service call center, I know the reps (especially the higher-up ones) know who the bad dealers are, and sometimes can pressure the dealer into giving you service. If nothing else, it might be worth a free oil change. If they don't even do that, I would see if an independent shop would fix it (yeah, I know it sucks to have to pay for an in-warranty repair, but better that than an accident.) Problem is, though, that if they can't duplicate it, the problem doesn't exist. It doesn't mean they can't do some preventative maintenence and replace the part anyway, though.